Our company will call the customer within the next working day after the confirmation of order to make the appointment for delivery, the existing stocks will be delivered within 14 work days; customer can postpone the delivery but the delivery must be arranged no later than 60 days after the sales order date, otherwise extra storage fee will be charged, the storage fee is 5% of the purchase amount, please refer to our customer service representative for details. The delivery hours are between 11:00am to 6:00pm from Monday to Saturday. No delivery service shall be available on public holidays and when typhoon signal No. 8 or above is hoisted or black rain signal is in effect, whereupon delivery shall be subject to rescheduling.
For the out-of-stock items after the transaction has been completed, we can provide special ordering service, it takes around 3 to 4 months. Our company will call the customer to confirm the special ordering service, if the customer does not accept the arrangement, the amount paid will be fully refunded.
The free delivery service only covers Hong Kong Island, Kowloon, and New Territories. Additional delivery charges shall apply to Tung Chung, Ma Wan, Discovery Bay, and no delivery service shall be available for outlying islands. For delivery to location far away from parking area or without elevator service or the goods is required to be hoisted outside the building, delivery surcharges shall be paid by cash to our delivery staff upon delivery. Please refer to the “Special Delivery Service Charge Table” for reference.
We also accept delivery to Mainland China, please call our customer service representative at (852)2338 3918 or email to firstname.lastname@example.org to know more about the delivery arrangement and special delivery charge.
Customer or customer’s authorized representative should be present at the time of delivery to inspect the goods. No exchange or refund will be allowed once the goods have been accepted and delivery note has been confirmed with signatory of customer or customer’s representative.
For any damages of the products during delivery, our customer service representative will follow up and arrange product exchange; Ulferts reserves the right of final decision in case of any dispute.
For delivery failure due to customer’s fault including but not limited to incorrect inputs of delivery address or contact details, or failure of customer to receive the goods at the appointed time, customer needs to bear extra delivery cost of $300 and the Special Delivery Service Charges (if applicable), which shall be paid by cash to our delivery staff upon the next delivery.
Rescheduling of prior delivery appointment shall be made not later than 3:00pm on the day immediately prior to the scheduled delivery date (except the special CNY holiday) by calling the customer service hotline (852) 2338 3918; otherwise customer needs to bear the extra administration fee in the sum of $300, which shall be paid by cash to our delivery staff upon the next delivery.
For used furniture disposal service, please refer to the “Used Furniture Disposal Service Charge” for details. The service charges should be paid by cash to our delivery staff upon delivery.
All the products may have +/- 3cm variances on dimensions, it is a normal phenomenon. Our company will not compensate or arrange product exchange for this situation.
For the purchase of recliner sofa, all the seats may not be level due to its specific structure, and there may have gap between the seats; for electrical recliner sofa, the transformer will generate sound during the operation, all these are normal phenomenon. For the purchase of extendable dining table, the different extension plates of the table top may not be level, this is normal as well (To extend the life of usage, please cover the table with table mat when placing any hot or cold dishes on top). Our company will not compensate or arrange product exchange for all the mentioned situations.
The photos are for reference only, the color may be different as the real products.
The stock inventory may not be updated in real time. Some of the products may be out of stock even though the transaction has been completed. For out-of-stock items, the amount paid will be fully refunded.
All the personal information provided by customer will not be disclosed and will only be used for the transaction purposes. If customer chooses to accept marketing information from Ulferts, we will send the promotional messages or product information to the customer by SMS/MMS or email. If the customer decides not to accept these kinds of promotional messages in the future, he/she can cancel the registration through email email@example.com
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